Refund Policy
Refund Policy
SOFTASIC provides digital software licenses, activation keys, and other electronic products.
Because digital products can be delivered electronically and cannot generally be physically returned, refunds may be subject to specific conditions.
Before Purchasing
Customers should carefully confirm that they are purchasing the correct:
- Software product
- Edition
- Version
- License type
- Number of users or devices, where applicable
- Compatible operating system or platform
Digital License Keys
Once a license key has been delivered, displayed, revealed, activated, or used, it may not be eligible for a refund, subject to applicable consumer protection laws.
Problems With a License
If a license key supplied by SOFTASIC is invalid, defective, or does not function as described, please contact our support team.
Email: support@softasic.com
Please provide:
- Order number
- Email address used for the purchase
- Description of the problem
- Relevant error message or screenshot, if available
We will investigate the issue and, where appropriate, may provide a replacement license or another suitable resolution.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us promptly.
We will review the circumstances and determine whether a refund or alternative solution is available.
Unauthorized or Suspicious Transactions
Orders that appear to involve unauthorized payment activity, fraud, or other suspicious behavior may be reviewed and may be cancelled when appropriate.
Requesting a Refund
Refund requests should be sent to:
Please include your order number and explain the reason for your request.
Each request will be reviewed individually in accordance with this policy and applicable law.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.